2nd Line Engineer

Posted 1 month ago

Our client is looking for a 2nd Line Engineer to help support and maintain their existing managed IT Support client base.  This is a fantastic company to work for and you will play an important role in this small business. They value their employees and are dedicated to investing in ongoing training and development.

Role Summary:

  • You will join the front line of our client’s service desk to help support and maintain their existing managed IT Support client base.
  • A broad skill set is required for this role as you will be joining the escalation point for the service desk. It would be advantageous but not a pre-requisite if you have Azure platform and service skills.

The Successful Candidate Will Have:

  • 5+ years previous experience held in an MSP environment.
  • Ability to support and resolve Microsoft Server operating systems and technologies.
  • Ability to support and resolve Microsoft AD, DNS and Remote Desktop Services
  • Ability to support and resolve all network related technologies and equipment.
  • Ability to support and resolve client application, connectivity, and hardware-based incidents.
  • Ability to support and resolve Azure and Microsoft 365
  • Exposure to Hyper-V and vSphere virtualization technologies
  • Exposure to backup and DR technologies
  • Strong customer service skills, written and orally.
  • Confident and driven personality
  • Eagerness to work in a fast-paced environment.
  • Have own transport and driving license

Personal Skills:

  • Hungry for learning and developing your skill set
  • Analytical thinking towards identifying, recommending, and introducing process improvements.
  • Experience in adoption of new technologies though research to deployment of a solution.
  • Good at documentation & keeping detailed notes to provide technical documentation.
  • You need to be self sufficient to manage and prioritise your queue.
  • You need to be a team player with a good sense of humour.

The Offer:

  • Continuous development program
  • Competitive salary
  • Fast-paced environment
  • Friendly work environment
  • Social events
  • £25k – £30k (depending on experience)

If this sounds like the role for you, why not get in touch with a one of the team at KME?  Email info@kmerecruitment.com or call 01392 344924, or alternatively apply by uploading your CV using the link below.

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